WEBSITE PRIVACY & COOKIES POLICY
OUR COMMITMENT TO YOU…
- We will only use your data to improve your experience.
- We will protect your data like it’s our own.
- You decide what and how you hear from us.
- If we don’t need it, we’ll delete it.
- Your privacy is our priority.
Protecting Your Privacy
We highly value our own privacy and are committed to protecting your personal data (information that identifies you) as if it were our own. If you have any questions about how we protect your privacy, please get in touch at: [email protected].
Information We Collect
Most personal information we collect through this website is given to us only if you choose to provide it. This information may be requested when you fill in a field (e.g., to submit a vacancy, sign up for our newsletter, or fill out any other form on our website). If you send us emails, the personal data we process will depend on what you include in the email.
The information we collect from you typically includes:
- Name and Surname
- Contact Details
- Email Address
- Home Address
- Telephone Number
- Information from accounts you link to us
- Information about your device (phone or laptop) and how you use our website
Some other information is given to us because you accessed this website (e.g., logs recorded through cookies). This is explained in the Cookies section below.
How & Why We Use Your Information
We use your information in various ways, depending on the information and the purpose for which we collected it.
Your Name and Contact Details
| How we use your name and contact details (email address) | Why? |
|---|---|
| Fraud prevention and detection | To prevent and detect fraud against either you or us – unfortunate, but absolutely essential |
Your Contact History with Us
| How we use your contact history | Why? |
|---|---|
| Provide customer service and support | We need this to perform our contract with you to your best satisfaction |
Information About Your Device
| How we use information about your device and how you use our website and app | Why? |
|---|---|
| Improve our website and set default options for you (such as language and currency) | To give you the best possible experience |
| Protect our website | To prevent and detect fraud against either you or us and to meet our legal obligations about looking after your data |
Information from Accounts You Link to Us
| How we use information from accounts you link to us | Why? |
|---|---|
| To enable you to log into our website simply and easily without having to create a specific account | To make it easier for you to use our website |
You do not have to provide us with any personal information, but if you do not, you may not be able to use our site or all of the services we offer, and you may not receive an optimal experience.
We also anonymize and aggregate personal information (so that it does not identify you) for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We may share this anonymized information with third parties, but they cannot identify you.
Legal Basis for Processing
For some uses of your personal data, there is a legal basis under applicable data protection laws for us to use such personal data without your consent. This includes where it is necessary for us to use the information to perform a contract with you, or take steps at your request prior to entering into a contract, such as to process your order or provide customer care.
It also includes circumstances where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests, such as to:
- Ensure that you know about any changes to the website or the terms of this Privacy Policy.
- Ensure that we organize our databases efficiently and understand how our clients may use our services.
- Conduct research and analysis of your data (including purchase information) to understand our clients better.
- Improve and ensure the security of the website (e.g., for statistical, testing and analytical purposes, troubleshooting).
Retention Periods
We will retain your information for no longer than is necessary for the purpose(s) for which it was collected. We may also retain some of your information if required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
You may obtain more information about our retention periods by contacting us at: [email protected].
Children Under 18
If you are aged 18 or under, please get your parent/guardian’s permission before providing any personal information to us. We may process personal data relating to parents or guardians and request verification documentation to ensure consent is given or authorized by the holder of parental responsibility.
Sharing Your Information
We do not, and will not, sell any of your personal data to any third party. We share your data with the following categories of companies as an essential part of being able to provide our services to you:
- Companies involved in getting your purchases from us to you, such as payment service providers, warehouses, order packers, and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners, and website hosts who help us operate our business.
- Credit reference agencies, law enforcement, and fraud prevention agencies to help tackle fraud.
- Other companies that you may approve, such as social media sites (if you choose to link your accounts to us) or payment service providers.
We will not disclose personal data without consent unless required by law, such as to comply with a court order, legal requirements, protect your vital interests, or for the proper administration of justice.
We may also provide third parties with aggregated but anonymized information and analytics about our customers. Before doing so, we ensure it does not identify you.
If we share data with entities outside the EEA, we will do so in compliance with GDPR requirements.
Cookies
Cookies are small text files that are downloaded onto your device when you access a website. They allow a website to recognize your device and store some information about your preferences or past actions.
For more information about cookies and how to manage them, visit AboutCookies.org or AllAboutCookies.org.
Changes to This Privacy Policy
Our website is continually under review, and new features may be added, requiring changes to our privacy policy. We encourage you to check our privacy policy frequently.
Links to Other Websites
This privacy notice does not cover links within this site to other websites not controlled by us. We are not responsible for the collection or use of your personal information by these third-party websites. We encourage you to read the privacy statements on other websites you visit.
How to Contact Us
We are always happy to hear from you, whether to make a suggestion or if you feel we can do better. If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at: [email protected].